Warranty Claim Info

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Warranty Claim Info
  • Matthew Crouch
  • ******@yahoo.com
  • 69.49.*.*
  • 2016-07-05 20:08:34
  • 904-238-1222
  • Matthew Crouch
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Warranty Claim Info2016-07-05 20:08:34
We recently purchased and installed some of your laminate flooring from a store in the USA.  It is product code 89018-18, cannes french, 12.3mm.  We had only had it less than a month before we noticed a bad ding right between 2 boards.  I then got to looking closer and noticed 2 more dings in other areas.  These were not from installing because my wife was meticulous about each piece as we went.  I grabbed a spare board we had and tested out its hardness to find that it scratches and can be knicked very easily.  For an AC4 rated floor, it should not do that.  I need to know what the warranty procedure is for this.  Please advise.
Thanks
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