Defective product replacement

Buyer information
Defective product replacement
  • Linda Futrell
  • ******@yahoo.com
  • 69.49.*.*
  • 2016-07-05 20:17:17
  • 770-638-7766
  • None
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Inquiry details

Defective product replacement2016-07-05 20:17:17
I recently purchased 720 square feet of laminate, Manhattan High Gloss Series, 12.3mm and I am extremely dissatisfied with this product.  

Product name:  TIGERWOOD
Code:  96071
SKU:  S44101290

The install is about 70% complete and someone dropped an ice cube on a board back at the beginning of the flooring, which has caused a total of 5 boards to bubble up horribly.  The manager at the flooring location where I purchased this laminate said one ice cube should not have caused that kind of damage.

If this product is this poorly made, I don't want it.  Or perhaps the product is sound but maybe there was a defect in this box but this is unacceptable - your product states it has a lifetime warranty.  Can you please have someone contact me as soon as possible to resolve this?  My house is all torn up with none of the furniture in place, so I would appreciate your prompt attention to this matter.

Sincerely,

Linda Futrell
770-638-7766
bfutrell99@yahoo.com
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